Terms of Service

By accessing and using Häuses ("Service", "Platform", "we", "us", "our"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you ("User", "you", "your") and Häuses Limited, a company registered in England and Wales.

We reserve the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the modified Terms.

Häuses is a property management platform that provides:

**For Landlords:**
- Property and tenancy management
- Automated rent collection via Stripe and GoCardless
- Document storage and compliance tracking
- Maintenance tracking and contractor management
- Financial reporting and analytics
- Tenant communication tools

**For Tenants:**
- Rent payment processing (card and Direct Debit)
- Digital tenancy agreement signing
- Maintenance issue reporting
- Document access and storage
- Landlord communication

**For Letting Agencies:**
- Multi-property portfolio management
- Team member access and permissions
- Managed landlord portal access
- Advanced reporting and analytics
- API access (on Pro and Enterprise plans)

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

**Eligibility**
You must be at least 18 years old to use Häuses. By registering, you represent that:
- You are of legal age to form a binding contract
- All information provided is accurate and current
- You will maintain the accuracy of your information

**Account Security**
You are responsible for:
- Maintaining the confidentiality of your password
- All activities under your account
- Notifying us immediately of unauthorized access
- Using a strong, unique password
- Enabling two-factor authentication (recommended)

**Account Termination**
We may suspend or terminate your account if:
- You violate these Terms
- Your account is used fraudulently
- You fail to pay applicable fees
- As required by law

You may close your account at any time from your account settings.

Subscription Pricing

**For Landlords:**
- 1-20 properties: £15 per property/month
- 21-50 properties: £13 per property/month
- 51-100 properties: £10 per property/month
- 101-200 properties: £8 per property/month
- 200+ properties: Custom Enterprise pricing

**For Teams/Agencies:**
- Growth (up to 100 properties): £799/month
- Pro (up to 200 properties): £999/month
- Enterprise (unlimited): Custom pricing

Payment Processing Fees

In addition to subscription fees, payment processing fees apply to rent and deposit transactions:

**GoCardless Direct Debit:**
- Landlords (all tiers): 1% per transaction
- Team Growth plan: 1.25% per transaction
- Team Pro plan: 1.2% per transaction
- Team Enterprise plan: 1.15% per transaction

**Stripe Card Payments:**
- All plans: 1.4% + 20p per transaction

**Important Notes:**
- Payment processing fees are charged by Stripe and GoCardless, not by Häuses
- These fees are industry-standard and reflect the actual cost of payment processing
- We do not mark up or profit from payment processing fees
- Fees are deducted automatically from each transaction
- No processing fees apply to subscription billing
- All fees are exclusive of VAT where applicable

**Billing Terms**
- Subscriptions are billed monthly in advance
- Payment processing fees are deducted per transaction
- All fees are non-refundable except as required by law
- Prices may change with 30 days' notice
- Failed payments may result in service suspension

14-Day Free Trial

New users receive a 14-day free trial with:
- Full access to all plan features
- No credit card required to start
- Ability to add properties and invite tenants
- Test payment processing (test mode)

**After Trial Period:**
- You will be prompted to add payment details
- Service continues if payment information is added
- Service is suspended if no payment information is provided
- Data is retained for 30 days after suspension
- After 30 days, data may be permanently deleted

**Trial Limitations:**
- One trial per email address
- One trial per company/organization
- We reserve the right to refuse trial access

**Landlords Must:**
- Provide accurate property information
- Maintain valid compliance certificates
- Respond to tenant maintenance requests within reasonable timeframes
- Comply with all applicable landlord-tenant laws
- Protect tenant deposit in an approved scheme
- Provide accurate bank details for rent disbursement
- Maintain adequate insurance for properties

**Tenants Must:**
- Provide accurate personal information
- Make rent payments on time
- Report maintenance issues promptly
- Comply with tenancy agreement terms
- Not sublet without landlord permission
- Maintain contents insurance (recommended)

**All Users Must:**
- Not use the Service for illegal purposes
- Not attempt to access unauthorized areas
- Not interfere with Service operations
- Not upload malicious code or viruses
- Not impersonate others
- Not harass other users
- Comply with data protection laws

**Payment Processing**
- Rent payments are processed via Stripe (cards) or GoCardless (Direct Debit)
- Häuses acts as a facilitator, not a money transmission service
- Funds are held by payment processors, not by Häuses
- We are not responsible for payment processor errors or delays

**Disbursement Schedule**
- Card payments: 2 business days to landlord account
- Direct Debit: 3 business days after collection
- All times are approximate and subject to payment processor schedules

**Failed Payments**
- Tenants are notified immediately of failed payments
- Landlords are notified of failed payments
- Automatic retry for Direct Debit (managed by GoCardless)
- Late payment fees are between landlord and tenant (not facilitated by Häuses)

**Disputes & Chargebacks**
- Payment disputes are handled by Stripe or GoCardless
- We may suspend Service during dispute resolution
- Users must cooperate with dispute investigations
- Fraudulent chargebacks may result in account termination

**Document Storage**
- Documents are stored in secure, encrypted cloud storage
- Maximum file size: 10MB per document
- Supported formats: PDF, JPG, PNG, DOCX, XLSX
- Storage is provided "as is" with no guarantee of permanence

**User Content Ownership**
- You retain all rights to content you upload
- You grant us a license to store, process, and display your content
- This license ends when you delete content or close your account

**Document Retention**
- Active account: Documents retained indefinitely
- Closed account: Documents retained for 7 years (legal requirement)
- You can download all documents before closing your account

**Compliance Certificates**
- Users are responsible for accuracy and validity of certificates
- We provide reminders but are not responsible for expired certificates
- Compliance with legal requirements is the landlord's responsibility

**Häuses IP**
All rights, title, and interest in the Service, including:
- Software and source code
- Trademarks, logos, and branding
- Design elements and user interface
- Documentation and help content
- Proprietary algorithms and features

These are owned by Häuses Limited and protected by copyright, trademark, and other laws.

**Restrictions**
You may not:
- Copy, modify, or distribute the Service
- Reverse engineer or decompile the software
- Remove copyright or proprietary notices
- Use our trademarks without permission
- Create derivative works

**User Content License**
By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to:
- Store and backup your content
- Display content to authorized users
- Process content to provide Service features
- Analyze content for Service improvement (anonymized)

This license ends when you delete content or close your account.

We integrate with third-party services:

**Payment Processing**
- Stripe (card payments) - stripe.com/gb/legal
- GoCardless (Direct Debit) - gocardless.com/legal

**E-Signature**
- DocuSign - docusign.com/company/terms-and-conditions

**Infrastructure**
- AWS/Supabase - Cloud hosting
- Resend - Email delivery

**Use of Third-Party Services**
- You agree to their respective terms of service
- We are not responsible for third-party service issues
- Service disruptions may occur if third-party services fail
- We may change third-party providers with reasonable notice

**Third-Party Links**
The Service may contain links to external websites. We are not responsible for:
- Content on third-party sites
- Privacy practices of third-party sites
- Transactions with third-party sites

**Service Provided "As Is"**
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Uninterrupted or error-free operation
- Accuracy or reliability of content

**No Legal Advice**
Häuses is a software platform, not a legal service. We do not provide:
- Legal advice
- Tax advice
- Financial advice
- Property management advice
- Compliance guidance

Consult qualified professionals for legal, tax, and financial matters.

**Compliance Responsibility**
You are solely responsible for:
- Complying with all applicable laws
- Obtaining required licenses and permits
- Meeting landlord-tenant law requirements
- Protecting tenant deposits properly
- Maintaining valid compliance certificates

**Platform Availability**
We strive for 99.9% uptime but do not guarantee:
- Continuous availability
- Error-free operation
- Freedom from viruses or malware
- Compatibility with all devices
- Prevention of unauthorized access

We may perform maintenance that temporarily interrupts Service.

**Liability Cap**
To the maximum extent permitted by law, Häuses's total liability is limited to:
- Amount paid by you in the 12 months prior to the claim, or
- £100, whichever is greater

**Excluded Damages**
We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or business
- Loss of data or content
- Loss of goodwill or reputation
- Cost of substitute services
- Damages arising from third-party services
- Acts or omissions of other users

**Exceptions**
These limitations do not apply to:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Liabilities that cannot be excluded by law

**Indemnification**
You agree to indemnify and hold Häuses harmless from claims arising from:
- Your violation of these Terms
- Your violation of any law or regulation
- Your violation of third-party rights
- Content you upload to the Service
- Your use or misuse of the Service

**Termination by You**
You may cancel your subscription at any time from account settings:
- Cancellation takes effect at end of billing period
- No refunds for unused time
- Access continues until end of billing period
- Data retained for 30 days after cancellation
- After 30 days, data may be permanently deleted

**Termination by Us**
We may suspend or terminate your account immediately if:
- You violate these Terms
- Your account is used fraudulently
- You fail to pay fees
- We're required to do so by law
- You engage in harmful conduct

**Effect of Termination**
Upon termination:
- Your access to the Service ends immediately
- Outstanding fees become due
- We may delete your data after retention period
- Provisions that should survive termination remain in effect
- No refunds for prepaid fees (except as required by law)

**Data Export**
Before cancellation, you can export:
- All property and tenancy data (CSV, JSON)
- Financial reports (PDF, Excel)
- All documents (ZIP download)

Download your data before cancellation, as access ends immediately.

**Governing Law**
These Terms are governed by the laws of England and Wales.

**Jurisdiction**
You agree to the exclusive jurisdiction of the courts of England and Wales for any disputes.

**Informal Resolution**
Before filing a claim, contact us at legal@hauses.com to attempt informal resolution. We commit to good-faith efforts to resolve disputes.

**Arbitration**
If informal resolution fails, disputes may be resolved through arbitration under the rules of the London Court of International Arbitration (LCIA).

**Class Action Waiver**
You agree to bring claims individually, not as part of a class action.

**Small Claims Court**
Either party may bring claims in small claims court instead of arbitration.

**Entire Agreement**
These Terms, Privacy Policy, and any additional agreements constitute the entire agreement between you and Häuses.

**Severability**
If any provision is found unenforceable, remaining provisions remain in effect.

**Waiver**
Failure to enforce any provision does not waive our right to enforce it later.

**Assignment**
You may not assign these Terms. We may assign our rights and obligations to a successor entity.

**Force Majeure**
We are not liable for delays or failures due to circumstances beyond our control (natural disasters, wars, pandemics, government actions, etc.).

**Notices**
Legal notices should be sent to:
Häuses Limited
123 Property Street
London, UK, SW1A 1AA
Email: legal@hauses.com

We will send notices to your registered email address.

**Language**
These Terms are written in English. Any translations are for convenience only. The English version prevails in case of conflict.

**General Inquiries**
Email: support@hauses.com
Phone: +44 20 1234 5678
Hours: Monday-Friday, 9am-6pm GMT

**Legal Matters**
Email: legal@hauses.com

**Data Protection**
Email: privacy@hauses.com

**Billing Questions**
Email: billing@hauses.com

**Technical Support**
Email: support@hauses.com
Live Chat: Available in-app

**Company Details**
Häuses Limited
Company Number: 12345678
Registered in England and Wales
Registered Office: 123 Property Street, London, UK, SW1A 1AA
VAT Number: GB123456789