Terms, written clearly.

These Terms of Service govern your access to and use of Häuses, including our website, platform, dashboard, property tools, document tools, integrations, APIs, communications, and related services.

By creating an account, signing in, accessing Häuses, using our services, or clicking to accept these Terms, you agree to be bound by them. If you are using Häuses on behalf of a company, agency, developer, landlord, organisation, or other legal entity, you confirm that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not use Häuses.

Our contact details are:
Häuses
20 Swan St, Manchester, M4 5JW
[email protected]

Häuses provides software and digital tools for property, development, sales, marketing, operations, document management, and related workflows. Features may include, depending on your plan and configuration:

• Property and development dashboards.
• Sales pipeline, lead, viewing, and enquiry management.
• Document upload, storage, conversion, organisation, and retrieval.
• Property marketing, availability, media, and specification tools.
• Workspace, team, role, and permission management.
• Google, Microsoft, Outlook, calendar, email, file, and other third-party integrations.
• Automations, notifications, analytics, and workflow support.
• APIs, webhooks, or developer features where made available.

We may update, improve, suspend, remove, or replace parts of the service from time to time. We will try to give reasonable notice where a material change significantly affects paid customers, unless urgent changes are needed for security, legal, operational, or abuse prevention reasons.

Häuses is a software platform. We do not act as an estate agent, solicitor, conveyancer, accountant, mortgage adviser, surveyor, insurer, property manager, financial adviser, or regulated professional service provider unless expressly agreed in a separate written contract.

You must be at least 18 years old to use Häuses. You agree to provide accurate, current, and complete information and to keep it updated.

Account security

You are responsible for maintaining the security of your account, devices, passwords, authentication methods, and connected services. You must tell us promptly if you suspect unauthorised access or a security issue.

Workspace access

If you are invited to a workspace, your access may be controlled by the workspace owner or administrators. They may be able to add or remove users, assign roles, access workspace content, configure integrations, and manage billing.

Authorised users

You must ensure that anyone you invite to Häuses complies with these Terms. You are responsible for activity carried out under accounts, credentials, or integrations associated with your workspace, except where caused by our breach of these Terms.

Some parts of Häuses may be free, trial-based, beta, invite-only, or paid. Paid plans, usage limits, billing periods, payment terms, and included features will be shown during checkout, in your order form, invoice, subscription page, or separate written agreement.

Fees

• You agree to pay all fees applicable to your plan or order.
• Fees are usually billed in advance unless stated otherwise.
• Usage-based fees, overage fees, implementation fees, integration fees, or support fees may apply where agreed or displayed.
• All fees are exclusive of VAT or other applicable taxes unless stated otherwise.

Payment providers

Payments may be processed by third-party payment providers such as Stripe or other providers we appoint. Your use of payment methods may also be subject to the relevant provider’s terms.

Failed payments

If payment fails or remains overdue, we may retry payment, contact you, suspend access, downgrade features, or terminate the relevant subscription after reasonable notice, unless we need to act sooner to manage risk or prevent abuse.

Price changes

We may change pricing from time to time. For existing paid subscriptions, we will give reasonable advance notice of material price changes unless the change is due to tax, legal, currency, or third-party provider changes outside our reasonable control.

We may offer trials, beta features, previews, pilots, or early access services. These may be limited, changed, suspended, or withdrawn at any time.

Beta and early access features may be incomplete, experimental, or less reliable than general release features. You should not rely on beta features for critical workflows unless we expressly agree otherwise in writing.

We may use feedback you provide about trials, betas, or early access features to improve Häuses without obligation to compensate you.

You must not use Häuses to:

• Break the law or encourage unlawful activity.
• Upload, store, send, or process content that is unlawful, harmful, fraudulent, defamatory, discriminatory, harassing, abusive, or infringing.
• Misrepresent property information, availability, pricing, ownership, authority, or commercial terms.
• Impersonate another person or organisation.
• Access or attempt to access accounts, data, systems, or integrations without authorisation.
• Interfere with, disrupt, overload, scan, scrape, reverse engineer, or compromise the service.
• Upload malware, malicious code, or content designed to harm systems or data.
• Use Häuses to send spam or unsolicited communications.
• Use automated systems in a way that imposes unreasonable load or violates our instructions.
• Use Häuses to build, train, or improve a competing product without our written permission.

We may suspend or restrict access if we reasonably believe these rules have been breached or if action is needed to protect users, Häuses, third-party services, or the public.

You retain ownership of property data, documents, images, files, records, communications, and other content you upload or submit to Häuses.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, display, transmit, convert, format, analyse, and otherwise use your content only as reasonably necessary to provide, secure, support, improve, and operate Häuses, comply with law, and enforce these Terms.

Your responsibilities

• You must have the rights and permissions needed to upload and use your content with Häuses.
• You are responsible for the accuracy, quality, legality, and reliability of your content.
• You must not upload confidential, sensitive, or regulated information unless you are permitted to do so and the relevant Häuses feature is appropriate for that use.
• You are responsible for checking outputs, conversions, summaries, automations, and generated content before relying on them.

Backups and exports

We may provide export tools, but you remain responsible for keeping copies of important business records where appropriate. We are not a permanent archive or statutory record-keeping service unless we agree otherwise in writing.

Häuses may integrate with third-party services including Google, Google Drive, Google Workspace, Microsoft, Outlook, Microsoft 365, OneDrive, SharePoint, Stripe, Supabase, Google Cloud, email providers, analytics providers, storage providers, and other tools.

Third-party services are provided by their respective providers, not by Häuses. Your use of those services may be subject to separate terms, privacy notices, permissions, quotas, limits, and fees.

Connected accounts

If you connect a third-party account, you authorise Häuses to access, process, transmit, and store information from that account as needed to provide the connected feature. This may include authentication details, profile information, email or calendar information, file metadata, files, documents, or related workflow data, depending on the permissions granted.

Google and Microsoft data

Where you connect Google or Microsoft services, you are responsible for ensuring that you have authority to grant access and that your use complies with your organisation’s policies. Häuses will use connected account data only to provide and support the relevant features, maintain security, comply with law, and as described in our Privacy Policy.

Integration availability

We are not responsible for outages, changes, restrictions, rate limits, permission changes, suspension, data loss, or errors caused by third-party services. We may modify or discontinue integrations if third-party services change or if continued support is no longer commercially, legally, or technically reasonable.

Häuses may include automation, data extraction, document conversion, classification, recommendations, summaries, or AI-assisted features. These tools are designed to assist users, not replace professional judgement.

• Generated outputs may be incomplete, inaccurate, outdated, or unsuitable for your circumstances.
• You are responsible for reviewing and approving outputs before using them externally or making decisions based on them.
• We do not guarantee that automated extraction, conversion, classification, or generated content will be error-free.
• You must not use automated outputs as legal, tax, financial, valuation, compliance, or professional advice.

We use technical and organisational measures designed to protect Häuses and customer data. However, no online service is completely secure, and you acknowledge that use of the internet, cloud services, integrations, and connected accounts involves risk.

You agree to:

• Use strong authentication and keep credentials confidential.
• Limit workspace access to authorised people only.
• Promptly remove users who no longer need access.
• Notify us immediately of suspected unauthorised access, compromised credentials, or security vulnerabilities.
• Not publicly disclose vulnerabilities without giving us a reasonable opportunity to investigate and respond.

Our Privacy Policy explains how we collect, use, share, and protect personal information. By using Häuses, you acknowledge that personal information will be processed in accordance with our Privacy Policy.

If you use Häuses to process personal information about others, you are responsible for ensuring that you have a lawful basis to do so, that required notices are provided, and that your use complies with applicable data protection laws.

Where we process personal information on your behalf as a processor, our data processing terms or a separate data processing agreement may apply.

Häuses, including our software, platform, design, interface, branding, logos, copy, workflows, databases, documentation, and other materials, is owned by us or our licensors and is protected by intellectual property laws.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use Häuses for your internal business purposes or the purposes authorised by your subscription.

You must not:

• Copy, modify, distribute, sell, lease, sublicense, or exploit Häuses except as permitted by these Terms.
• Reverse engineer, decompile, disassemble, or attempt to derive source code, except where prohibited by law.
• Remove proprietary notices or branding.
• Use our name, logos, trade marks, or branding without our permission.

Feedback, suggestions, or ideas you provide may be used by us without restriction or compensation, provided we do not identify you publicly without permission.

Häuses may help organise property, development, commercial, operational, document, or workflow information. However, Häuses does not provide legal, financial, tax, valuation, conveyancing, surveying, planning, insurance, compliance, investment, or regulated professional advice.

You are responsible for obtaining advice from qualified professionals before making decisions, entering contracts, publishing property information, making financial commitments, or relying on compliance, legal, tax, or commercial information.

We aim to provide a reliable and high-quality service, but we do not guarantee uninterrupted, error-free, or always-available operation.

Häuses may be unavailable due to maintenance, updates, third-party service failures, security issues, network problems, legal requirements, or events outside our reasonable control.

Support channels, response times, service levels, and implementation assistance may vary by plan or written agreement.

Cancellation by you

You may cancel your subscription or close your account in accordance with the cancellation options available in your account, order form, or written agreement. Unless stated otherwise, cancellation takes effect at the end of the current billing period.

Suspension or termination by us

We may suspend, restrict, or terminate access if:

• You breach these Terms.
• Fees are overdue.
• Your use creates security, legal, operational, or reputational risk.
• We are required to do so by law or a third-party provider.
• Your account is inactive for an extended period.
• We discontinue the relevant service, plan, or feature.

Effect of termination

When access ends, your right to use Häuses ends. We may retain or delete data in accordance with our Privacy Policy, data processing terms, legal obligations, backup processes, and any applicable agreement.

You should export important data before cancelling or before your access ends.

To the fullest extent permitted by law, Häuses is provided on an “as is” and “as available” basis. We do not guarantee that the service will be uninterrupted, secure, error-free, compatible with every system, or fit for every purpose.

We do not warrant that information, data, files, outputs, integrations, automations, or third-party content will be accurate, complete, current, available, or suitable for your intended use.

Nothing in these Terms limits rights that cannot legally be limited or excluded.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.

Subject to the above, we will not be liable for:

• Loss of profits, revenue, business, goodwill, opportunity, contracts, anticipated savings, or reputation.
• Loss, corruption, or unavailability of data, except to the extent caused by our breach and not otherwise excluded by law.
• Indirect, consequential, special, incidental, or punitive losses.
• Losses caused by third-party services, integrations, customer content, unauthorised access caused by your failure to secure credentials, or events outside our reasonable control.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to Häuses or these Terms will be limited to the greater of:

• the amount paid by you to Häuses for the service giving rise to the claim in the 12 months before the event giving rise to liability; or
• £100.

If you are using Häuses for business purposes, you agree to indemnify and hold Häuses harmless from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your breach of these Terms.
• Your content, data, property information, documents, or communications.
• Your misuse of Häuses or third-party integrations.
• Your breach of applicable law or third-party rights.
• Use of Häuses by your authorised users, customers, clients, contractors, or workspace members.

Each party may receive non-public information from the other that is marked confidential or should reasonably be understood to be confidential. The receiving party must use reasonable care to protect confidential information and use it only for the purposes of these Terms.

Confidentiality obligations do not apply to information that is public, already known without restriction, independently developed, lawfully received from a third party, or required to be disclosed by law.

We may update these Terms from time to time. The latest version will be posted on this page with the updated date.

If we make material changes that adversely affect existing paid customers, we will take reasonable steps to notify you, such as by email, in-app notice, or website notice.

Continued use of Häuses after updated Terms take effect means you accept the updated Terms. If you do not agree, you must stop using Häuses and may cancel your subscription where applicable.

These Terms and any dispute or claim arising from or relating to them or Häuses are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, except where applicable law gives you mandatory rights to bring a claim elsewhere.

Before starting formal proceedings, you agree to contact us at [email protected] so we can try to resolve the issue informally.

Entire agreement

These Terms, the Privacy Policy, any order form, and any additional terms we expressly agree with you form the entire agreement between you and Häuses for the service.

Severability

If any part of these Terms is found invalid or unenforceable, the remaining parts will continue in effect.

No waiver

If we do not enforce a right immediately, that does not mean we waive it.

Assignment

You may not assign these Terms without our prior written consent. We may assign or transfer these Terms as part of a merger, acquisition, restructuring, sale of assets, financing, or by operation of law.

Force majeure

We are not responsible for delay or failure caused by events outside our reasonable control, including outages, labour disputes, supplier failures, cyber incidents, war, terrorism, pandemics, natural disasters, government action, or failures of internet, cloud, or utility providers.

For questions about these Terms, billing, legal notices, or support, contact:

Häuses
20 Swan St
Manchester
M4 5JW
United Kingdom

Email: [email protected]