Privacy, handled properly.

This Privacy Policy explains how Häuses collects, uses, stores, and shares personal information when you visit our website, use our platform, sign in, upload documents, connect third-party accounts, or otherwise interact with us.

For the purposes of UK data protection law, Häuses is the controller of personal information we decide how and why to process. Where we process information on behalf of a customer, agency, developer, landlord, or business user, we may act as a processor under a separate agreement.

Our contact details are:
Häuses
20 Swan St, Manchester, M4 5JW
[email protected]

The information we collect depends on how you use Häuses. It may include:

Account and identity information

• Name, email address, phone number, company name, and role.
• Login credentials, authentication records, and session information.
• Profile details provided through Google, Microsoft, or another sign-in provider.

Property, development, and business information

• Property addresses, development names, availability, pricing, specifications, and media.
• Viewing, lead, enquiry, reservation, transaction, or sales pipeline information.
• Documents uploaded to Häuses, including brochures, floorplans, contracts, forms, certificates, correspondence, and related metadata.
• Information about agencies, developers, landlords, buyers, tenants, contractors, or other parties where relevant to the service.

Communications

• Messages, support requests, feedback, call notes, forms, and emails you send to us.
• Transactional messages sent through Häuses, such as account, viewing, document, reminder, or workflow notifications.

Technical and usage data

• IP address, browser type, device type, operating system, referring pages, pages viewed, and approximate location derived from technical data.
• Log data, audit events, feature usage, error reports, and performance information.
• Cookie identifiers and similar technologies where permitted by law.

Payment and billing information

• Subscription, invoice, billing contact, and payment status information.
• Payment card or direct debit details are processed by our payment providers. We do not store full card numbers or CVV codes on our own systems.

Häuses may allow you to sign in with, connect to, import from, export to, or automate workflows using third-party services such as Google and Microsoft. These integrations are optional unless required for a specific workspace or workflow.

Google data

If you sign in with Google or connect a Google service, we may process information made available by Google and authorised by you or your organisation. Depending on the permissions granted, this may include your name, email address, profile image, account identifier, Google Drive file metadata, Google Drive files you select or make available to Häuses, Google Docs/Sheets/Slides content used for document conversion or workflow automation, and related audit or sync data.

Microsoft, Outlook, and Microsoft 365 data

If you sign in with Microsoft or connect Microsoft services, we may process information made available by Microsoft and authorised by you or your organisation. Depending on the permissions granted, this may include your name, email address, account identifier, Outlook email or calendar data, OneDrive or SharePoint files, Microsoft 365 file metadata, and related sync or workflow data.

How we use connected account data

• To authenticate you and keep your account secure.
• To import, export, store, convert, organise, or display files and documents you choose to use with Häuses.
• To create, update, or sync records, viewings, tasks, calendar events, documents, or communications where you have enabled that workflow.
• To provide support, investigate errors, maintain security, and comply with law.

Limits on use

We only request permissions that are relevant to the feature you are using. We do not sell Google, Microsoft, Outlook, Drive, OneDrive, calendar, or email data. We do not use this data for advertising. We do not allow humans to read the contents of connected account data unless needed to provide support you request, investigate security or abuse issues, comply with law, or where you have given permission.

Häuses’ use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Disconnecting integrations

You can revoke connected account access through your Häuses account settings, your Google Account permissions, your Microsoft Account or Microsoft Entra admin settings, or by contacting us at [email protected]. Disconnecting an integration may stop related workflows from working.

We use personal information for the following purposes:

Providing and operating Häuses

• Creating accounts, authenticating users, and managing access.
• Providing property, development, viewing, document, and workflow tools.
• Storing, displaying, converting, syncing, and processing documents and files.
• Managing leads, enquiries, availability, sales pipelines, and customer records.

Security and reliability

• Protecting accounts, preventing fraud, detecting abuse, and securing our systems.
• Maintaining logs, backups, audit trails, and access controls.
• Debugging, monitoring performance, and fixing errors.

Communications

• Sending transactional emails, service notices, security alerts, reminders, and support messages.
• Responding to enquiries and providing customer support.
• Sending product updates or marketing where permitted by law. You can opt out of marketing at any time.

Legal and business administration

• Managing subscriptions, billing, invoices, tax records, and accounting.
• Complying with legal obligations and responding to lawful requests.
• Enforcing our terms, protecting legal rights, and handling disputes.

Under UK GDPR, we rely on different lawful bases depending on the context:

• Contract: to provide Häuses, manage your account, deliver requested features, and process subscriptions or services.
• Legitimate interests: to secure and improve our platform, prevent fraud, support customers, manage business operations, and understand product usage, provided those interests are not overridden by your rights.
• Consent: where you choose to connect certain integrations, receive optional marketing, or allow non-essential cookies. You can withdraw consent where processing depends on it.
• Legal obligation: where we need to keep records, respond to lawful requests, or comply with tax, accounting, regulatory, or data protection duties.

We do not sell personal information. We share information only where necessary to provide Häuses, operate our business, comply with law, or with your permission.

Service providers and processors

We may use carefully selected providers for hosting, database, authentication, storage, email delivery, analytics, error monitoring, payments, document processing, and customer support. These may include providers such as Supabase, Google Cloud, Google Workspace, Microsoft, Stripe, Resend, Sentry, Vercel, and other infrastructure or software providers we use to operate Häuses.

Workspace members and authorised users

If you belong to a Häuses workspace, organisation, agency, developer, or customer account, relevant information may be visible to other authorised users in that workspace according to their role and permissions.

Integrated services

When you connect third-party services, we may send data to or receive data from those services to perform the action you request, such as signing in, importing files, exporting documents, syncing calendar events, or sending communications.

Legal, safety, and corporate events

We may disclose information if required by law, to protect rights and safety, to investigate fraud or security issues, or in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business.

We use technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

• Encryption in transit using HTTPS/TLS.
• Access controls, authentication, and role-based permissions.
• Logging and monitoring to help detect misuse, errors, and security incidents.
• Backups and recovery processes designed to protect service continuity.
• Limited access to production systems based on business need.
• Use of reputable cloud and infrastructure providers with their own security controls.

No internet service can be guaranteed to be completely secure. If you believe your account or data has been compromised, contact us immediately at [email protected].

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Account information is usually kept while your account remains active.
• Workspace, property, document, lead, and workflow data is kept while needed to provide the service or as instructed by the relevant customer or workspace owner.
• Billing, tax, accounting, and transaction records may be kept for the periods required by law.
• Security logs and audit records may be kept for a limited period to protect the platform and investigate issues.
• Support and correspondence records may be kept to manage our relationship and resolve disputes.

When information is no longer needed, we will delete it, anonymise it, or securely archive it where appropriate. Backup copies may remain for a limited period until overwritten or deleted through normal backup cycles.

We are based in the United Kingdom, but some of our providers, systems, or support operations may process information in other countries. Where personal information is transferred outside the UK or EEA, we use appropriate safeguards where required, such as adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, contractual protections, and provider security commitments.

Häuses may use cookies, local storage, pixels, and similar technologies to operate and improve the website and platform.

Essential technologies

These are required for login, security, session management, load balancing, preferences, and core platform functionality.

Analytics and performance

Where enabled, analytics and performance tools help us understand how people use Häuses, identify issues, and improve the product.

Managing cookies

You can control cookies through your browser settings and, where available, through our cookie preferences. Blocking essential cookies may prevent parts of Häuses from working.

We do not use third-party advertising cookies to sell your browsing data.

Depending on your location and the context of processing, you may have the following rights:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete personal information in certain circumstances.
• Ask us to restrict or object to certain processing.
• Request a portable copy of certain information.
• Withdraw consent where processing is based on consent.
• Object to direct marketing at any time.

To exercise your rights, contact us at [email protected]. We may need to verify your identity before responding.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. The ICO website is ico.org.uk, and its helpline is 0303 123 1113.

Häuses is intended for business and property-related use and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.

We may use automation to support workflows, organise information, detect errors, flag security risks, or assist with document and property processes. We do not currently make decisions based solely on automated processing that produce legal or similarly significant effects for individuals, unless we tell you otherwise and provide the required protections.

We may update this Privacy Policy from time to time to reflect changes in our services, integrations, legal requirements, or data practices. The latest version will always be posted on this page with the updated date.

If we make material changes, we will take reasonable steps to notify affected users, such as by email, in-app notice, or prominent website notice.

For privacy questions, rights requests, security concerns, or legal notices, contact:

Häuses
20 Swan St
Manchester
M4 5JW
United Kingdom

Email: [email protected]